Campus departments tighten their organization and efficiency

September 24th, 2009

The John Carroll University community has undergone reorganization changes this semester as the Information Technology Services, Student Service Center, Facilities and Academic Advising have new operational procedures.

Information Technology Services has been reorganized into three units: System and Network Operations, Applications Development and Learning Support Services (LSS).

The LSS area has a new facility called the Center for Digital Media (CDM), located in the Grasselli Library.
Michael Bestul, chief information officer said, “The CDM is still under construction, but we expect to have a major rollout of new services by the spring semester. In the meantime, students can seek help in the temporary space that we are occupying on the lower level of the library.”

A student can receive Information Technology Services assistance in the primary location of 4th floor Rodman Hall, in addition to the Dolan Science Center, the CDM in the Grasselli Library and the Administration Building.

Sophomore Alex D’Auria said, “IT [Informational Technology Services] is so helpful in the first place that having them more readily accessible is even better.”

With the addition of the Registrar staff to the Enrollment Division as of last spring, students can receive more assistance at the Student Service Center, across from Einstein Bros. Bagels. The expanded staff coverage allows the opportunity to handle most of the registration and financial questions that students might have.
Senior Laura Nowicki said, “It is very convenient, rather than having to run around campus, you can get almost any question answered and take care of everything in one place.”

What used to be separate frontline staffs for registration and financial aid have been “merged” to create more full-service counselors that can address questions across both areas.

Brian Williams, vice president of enrollment said, “We have assembled a great cross-functional team of specialists from financial aid, registrar and admissions to help expand our service to current students.”
Another update on campus is within scheduling facilities. The Facilities Department has upgraded the room reservation and event scheduling software so members of the campus community will be able to schedule their rooms (as well as select room set-ups) by going online.

Senior Nick Toney looks forward to this upgrade.

“Booking rooms will be much easier if done online,” Toney said. “I can make requests much faster and more efficiently for my clubs and organizations.”

Restructuring of the assistant deans and academic advising in the College of Arts and Sciences will result in Elaine Hocevar as the assistant dean for the freshman class. Diane Campbell will be the assistant dean for the sophomore class, and Sophie Kus-Patena will be the assistant dean for the junior and senior classes.
The assistant deans will be relocated to the registrar’s office, currently housing Academic Advising.
“It will be very helpful to be given updates throughout the year that specific apply to my class,” said sophomore Marissa Centofanti.

“And now I know who exactly to direct my questions to.”

Reorganization on campus has been motivated by today’s economic climate and to increase efficiency.
Jonathan Smith, vice president and executive assistant to the president, said in a university-wide e-mail, “We are always looking for ways to increase our efficiency and organizational effectiveness, primarily in ways that will provide better service to our students, faculty and staff.”