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Concert ticket sales move online

March 19th, 2009

Tickets for John Carroll University’s annual Spring Concert will be sold online this year, a change implemented in an effort to accommodate the schedules and needs of more students.

In previous years, event tickets were generally only sold in-person during limited time frames.

Students who could not be at the location of ticket sales, usually in the Atrium of the Lombardo Student Center or outside of Einstein Bros. Bagels, during the specific time frame were unable to buy tickets.

“Previous ticketing methods were not very efficient or accurate in terms of maintaining a good attendance record and providing high quality customer service to ticket buyers,” said Spring Concert Chair Kristin DeGiorgi.

“I have been involved in tickets sales for Homecoming, Winter Formal and Spring Concert, and have heard a lot of feedback from students requesting longer hours for sales and multiple ticket sale locations. With this new ticketing system, all JCU students will have an equal opportunity to purchase tickets,” said Maura McCool, director of major events for the Student Union Programming Board.

The new online process will allow students to purchase tickets at their own convenience.

Students will be able to buy tickets at any time of day as soon as the ticket pre-sale begins on March 23 at midnight. Students who purchase pre-sale tickets will buy them at a discounted price of $15.

Starting March 30, ticket prices will rise to $20 but will still be available online. On April 6, the general public can begin to purchase tickets for $25. Students will only be able to purchase two tickets at discounted prices.

Tickets can also be purchased in-person during the first week of ticket sales.

Members of the Spring Concert Committee will have tables set up in the Atrium of the Lombardo Student Center and outside of Einstein Bros. Bagels from 11 a.m. to 1 p.m.

“Since the system is new, we decided that we would have people available at these times to allow for people to pay with cash or checks and for those who may have  questions about the system,” said DeGiorgi.

This new online ticket system has been set up by University Tickets, a company that provides box office technologies and services to universities.

University Tickets provides an Internet box office for a wide range of university events such as concerts, speakers, athletics, reunion events and theater performances.

Students will be able to purchase their tickets online through the Web site www.jcutickets.com.

Students must register an account on the Web site in order to buy a ticket.

Students must use their JCU e-mail when registering in order to have access to early ticket sales and to receive the student discount.

If students use any other e-mail account to register, the system will recognize them as a general public user.

Once registered, users will be able to purchase their ticket the same way as with any other ticketing Web site.

After students buy their tickets, whether online or on-campus, they will receive e-mail confirmation of their purchase. The e-mail will contain a link to print the ticket. Students can also visit the ticket Web site where they can view their ticket under “My Account.”

Students should be aware that the online ticket purchase will not appear as a JCU purchase on their credit card statement.

Rather, the purchase will show up as a purchase from New York, where University Tickets is based.

Students will not have to pay a service charge for use of the online process.

There is a one-time start-up fee of $1,500, which will be funded by SUPB. After this initial fee, the only cost is the price per ticket.

According to DeGiorgi, this cost is similar to that of the previous method which required paper tickets to be printed.

“I feel that this change is great. Not only will this site be used for Spring Concert, but it can also be used for dances and other events,” said DeGiorgi.